Customer Service

RETURN

HYLA DEWITT JEWELRY will accept returned items for store credit within 21 days from the date of purchase. Item must be returned in new and salable condition. Exchanges will be subject to shipping charges. Please note that we can not refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or greater value. Hyla DeWitt Jewelry will inform you of your credit via email once your return is processed.

Please mail returns to the following address:

HYLA DEWITT JEWELRY
ATTN: RETURN
3505 Rock Creek Drive
Raleigh, NC 27609

(Please include name, email, address and reason for return
)
 

 

REPAIR 

Less than 12 months after purchase is FREE

More than 12 months is subject to a repair fee. *Fee is contingent upon material availability and nature of repair. 

All pieces from Hyla DeWitt Jewelry are handmade and gemstones are custom ordered. Therefore, we may not be able to order certain components or gemstones needed to repair older items.

   

CARE

Our jewelry is hand-crafted and requires delicate handling. We recommend that after each wear, that you gently wipe your Hyla DeWitt Jewelry piece with a soft jewelry cloth and store flat in a jewelry box. The majority of our collection requires wire work, which should be delicately handled. Such precautions can extend the life of the jewelry so it can last for many years of stylish wear.